To listen to today’s reflection as a podcast, click here Over the years I’ve had the privilege of officiating at a number of weddings. On the whole, those brides and grooms have had very little in common. Some have been tall and some have been short. Some have been quiet, while others have been exuberant. Some would have jumped at the chance to… Read more »
To listen to today’s reflection as a podcast, click here The first “official” fight of the Founding Fathers was about faith. The opening session of the Continental Congress – the group that would ultimately call for the drafting of the Declaration of Independence – convened in Carpenter’s Hall, Philadelphia, on September 6, 1774. Thomas Cushing, a lawyer from Boston, moved that… Read more »
To listen to today’s reflection as a podcast, click here Just say Yes. That’s one of the secrets of great customer experience. Today is CX Day, a national celebration of the companies and professionals who consistently deliver excellent service. It’s also a day that reminds us that saying Yes is a healthy practice for the entire spectrum of human relationships. But it… Read more »